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Customer Support Specialist

Tango Card is the first company to provide Rewards-as-a-Service, RaaS® to enterprise customers. Just as Salesforce moved CRM to the cloud, Tango Card is moving loyalty and rewards to the cloud – a $50 Billion dollar industry in the US alone.

We’re a dynamic 70-person team based in West Seattle. We have filed 3 patents, have a fantastic sales pipeline, and are growing very quickly. We recently completed a significant Series C financing round and our stellar investor group now consists of Allegro Venture Partners, Floodgate Capital, Eric Schmidt’s Innovation Endeavors, SWaN and Legend partners and WTI.

One of our biggest differentiators is our Enterprise Support and we are seeking a Support Rockstar! Do you enjoy delighting customers? Do you dig supporting your co-workers? Do you look at issues as opportunities? Are you hard working and independent? If so, we are looking for you.

While your primary responsibility will be taking care of customers, being part of Tango Card Support you expect to wear a lot of different hats. In this position you will learn what it takes to be part of a company revolutionizing an industry.

As a Customer Support Specialist you will:

  • Help and amaze our customers via phone and email
  • Be able to troubleshoot multiple issues while maintaining a pleasant demeanor
  • Adapt quickly to changing systems and processes
  • Exercise a high degree of judgment and problem solving in handling customer issues
  • Be willing to go above and beyond on a regular basis
  • Work cross-functionally with other departments in order to best support our customer
  • Think outside the box and help us grow

Our ideal Customer Support Specialist will:

  • The ability to work effectively and efficiently with customers who have varying degrees of product and technical proficiency
  • Be a team player who is willing and able to openly communicate with all customers both internal and external
  • A talent for multitasking and continuously changing priorities
  • You absolutely need to be a quick learner. We are moving fast and growing every month.
  • You need to be tech savvy - you will be regularly talking to folks using all of the latest tech - smartphones, web apps, the latest company software, etc
  • Comfortable with Excel, Google Docs, Skype, email - Zendesk and/or Netsuite and/or SQL is a huge plus
  • You need to have a minimum 2 years customer service experience - tech support a plus!
  • A sense of humor and positive attitude
  • Be willing to enjoy the occasional office pot luck, bowling outing or Sounders game!

Cultural fit - There has to be a strong fit with our culture for you to be successful. Key elements that define Tango Card’s culture are:

  •  We have a positive, can do attitude
  • We delight our external customers and keep our focus externally
  • We are great at setting and meeting commitments
  • We win or lose as a team, not as individuals
  • We are fired up and love winning!

What you'll get from us:

  • Competitive pay
  • Medical, Dental, and Vision benefits
  • Generous PTO and Holiday Schedule
  • Hear from interesting people during our CHIPS (Chats with Interesting People Series)
  • 401K matching and equity opportunities
  • Dog friendly office located in the heart of West Seattle
  • A Culture that fosters autonomy, creativity, ownership, and innovation

More information about Tango Card -

Tango Card has created the first of its kind digital-only Reward Delivery Platform. As a company we have filed several patents, have a fantastic sales pipeline, and are growing very quickly. We are backed by a stellar group of investors including Allegro Venture Partners, Floodgate Capital, Eric Schmidt’s Innovation Endeavors, SWaN & Legend partners, and WTI.

We have 500+ live enterprise customers today including some of the largest customers in the world like H&R Block, Microsoft, Salesforce, Twitter and Intuit, as well as some successful emerging companies like Rocketrip, Extole, Influitive, and Perk.com.

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